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Dear Michael,
 I
am the Product Director for Neighbourhood Alert which is the secure
messaging facility used to power the My Community Voice Kent system.
I wanted to take a moment to thank you for completing last year’s national
surveyabout your local police and their use of the
Neighbourhood Alert system.
As a valued participant, we are sharing the results with you
before they are publicised more widely. Several of last year’s survey
questions highlighted important perceptions about local policing, the
quality and frequency of information and the usefulness of current
messages.
Your participation was part of the largest secure email survey
in the UK, with over 108,000 people responding. We
are incredibly grateful for your contribution last year, the time you spent
providing your feedback genuinely influenced improvements to the
system,the way it is used by police and the ways it could
potentially be used to improve your access to information and even speed up
communication when you need to contact the police.
The results of the survey have been carefully analysed and presented
individually to most police force and national policing leads and at our UK
policing conference (click the image below to see a video review of last
years conference where the initial results were revealed).
These insights have influenced how messaging is delivered and
highlight the importance of direct messages to, what will soon be 1.5
million registered members across the UK. For
instance, the survey confirmed that 63% of Neighbourhood Alert members do not
follow their local police on social media, and 91% of
members trust Neighbourhood Alert messagescompared to
levels between 5% and 31% for social media channels.
Many police forces have already adjusted their approaches based on
these findings, and many are reviewing their results to see how changes
they are making have impacted public trust and perceptions. Members like
you who contributed to this survey across the UK, have helped
forces compare results and establish best practice.
Attached, you will find an overview showing the
results for your local police force, (with national averages in brackets
for comparison). I appreciate that this contains lots of data and
some members may have questions, so we are hosting a Webinar on Tuesday
17th September at 12pm to run through the various stats and answer any
questions that you may have. Please click here if you would like to attend this free event.
Once again, thank you for your participation last year
— you have made a real difference to how policing engagement and
communication will be shaped in the future.
One final note: the 2024 survey will be sent out soon, and your input
will be vital to continuing these improvements.
Best regards,
Mike Douglas
Product Director
VISAV Limited
A UK Registered, British company, all vetted staff, Government level
security audited systems and dedicated to supporting UK police and
citizens.
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